At Blinkbutterfly, operated by Orbigenix Solutions Private Limited, we are committed to providing a smooth, dependable, and hassle-free shopping experience. We uphold fairness, transparency, and prompt resolution of customer concerns. This policy ensures that all complaints are handled professionally, efficiently, and in line with applicable laws. 

What Constitutes a Grievance 

A grievance is any complaint, concern, or dissatisfaction regarding men’s clothing products or services purchased through our platform where you seek resolution. Examples include: 

• Defective products or issues related to quality 
• Incorrect, delayed, or failed deliveries 
• Payment or transaction-related problems 
• Difficulties with returns, exchanges, or refunds 
• Concerns with customer support services 
• Requests for clarification regarding our policies 

How to Submit a Grievance 

To raise a grievance, follow these steps: 

• Access Help Centre/Contact Page: Visit the “Help Centre” or “Contact Us” section on our website or mobile app. 
• Select Category: Choose the option that best matches your concern. 
• Provide Details: Enter your Order ID, clearly describe the issue, and attach supporting images or documents. 
• Submit: Our support team will review your submission and respond appropriately. 

Escalation to the Grievance Officer 

If the issue remains unresolved or you are dissatisfied with the initial response: 

• Escalate the matter to our Grievance Officer, following provisions of the Information Technology Act, 2000 and other relevant laws. 
• The Grievance Officer ensures fair handling of complaints and manages escalated cases. 
• Contact the Grievance Officer at: orbigenixsolutionsprivatelimit@gmail.com 

Grievance Resolution Process 

• Acknowledgement: You will receive confirmation of grievance receipt within 48 hours via email. 
• Tracking ID: A unique reference number will be provided to monitor progress. 
• Resolution Timeline: Complaints are typically resolved within 7 working days or as required by law. 
• Updates: Progress will be communicated through your registered contact details. 

Closure of a Grievance 

A grievance will be considered resolved under any of the following conditions: 

• A satisfactory resolution is provided by our support team or Grievance Officer. 
• No response is received from you within a reasonable timeframe after a proposed resolution. 
• A final decision has been communicated in accordance with our policies and legal requirements. 

Contact Information 

For assistance, queries, or to file a grievance, please reach out to: orbigenixsolutionsprivatelimit@gmail.com