At Blinkbutterfly, operated by Orbigenix Solutions Private Limited, we are committed to providing a smooth and dependable shopping experience. In this policy, “we,” “our,” and “us” refer to Orbigenix Solutions Private Limited, while “you,” “your,” and “user” refer to our customers. By purchasing from our platform, you agree to follow the return and refund procedures outlined below. 

Return Eligibility 

• Products must be unused, unwashed, and in original condition with all tags, labels, and packaging intact. 
• All original tags, labels, and packaging must be returned exactly as received. 
• Items that have been worn, washed, or altered are not eligible for return. 
• Return requests must be submitted within 48 hours of delivery via our customer support team. 
• Returns that do not meet these requirements will not be accepted. 

How to Initiate a Return 

• Submit Your Request: Email your return request with Order ID and reason for return to orbigenixsolutionsprivatelimit@gmail.com. 
• Provide Proof: For damaged, defective, or incorrect items, include clear images or videos to expedite processing. 
• Follow Instructions: Once approved, we will provide step-by-step guidance to complete the return. 

Note: Returns that do not comply with these conditions may be declined. 

Refund Procedure & Timeline 

• Returned items are inspected to verify they meet return criteria. 
• You will be notified whether the refund is approved or declined. 
• Approved refunds are processed to the original payment method within 5–7 business days. 
• A confirmation email will be sent once the refund is completed. 

Partial Refunds 

If an item partially meets return requirements (e.g., minor damage or missing packaging), a partial refund may be issued at our discretion. 

Damaged, Defective, or Incorrect Items 

• For items that are faulty, damaged, or incorrect, a return request must be submitted within 48 hours of delivery. 
• Include clear photos or videos and email them to orbigenixsolutionsprivatelimit@gmail.com for faster resolution. 

Customer Support 

• For any questions or assistance regarding returns and refunds, contact our support team at: orbigenixsolutionsprivatelimit@gmail.com 

We thank you for choosing Blinkbutterfly for your men’s clothing shopping needs. Your trust is valued, and we remain dedicated to providing an exceptional experience.